Billing Terms & Conditions
Last Updated: December 22, 2025
These Billing Terms & Conditions govern all payment transactions made through the CraftedFrame website. By making a purchase, you agree to these terms.
When you place an order, you will receive an email confirmation containing your order details and receipt. This confirmation serves as your proof of purchase. Your payment method is charged at the time your order is placed.
Please review your order confirmation carefully. If you notice any errors, contact us immediately at hello@craftedframe.com.
All prices are listed in your local currency and include the product price. Shipping costs and applicable taxes are calculated and displayed at checkout before you complete your purchase.
We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed.
In the rare event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.
You are responsible for providing accurate and complete billing information, including your name, address, and payment details. Orders may be delayed or cancelled if billing information cannot be verified.
Your billing address must match the address on file with your payment method. If there is a discrepancy, your order may be flagged for fraud review, which could delay processing.
By submitting your payment information, you authorize CraftedFrame to charge the total amount displayed at checkout to your selected payment method. This includes the product price, shipping costs, and any applicable taxes.
You confirm that you are authorized to use the payment method provided and that all information submitted is accurate and complete.
To protect you and prevent fraud, we may verify your identity and payment information before processing your order. In some cases, we may request additional verification or documentation. Orders that cannot be verified may be cancelled.
We reserve the right to refuse or cancel any order if we suspect fraudulent activity.
If you have a concern about a charge, please contact us at hello@craftedframe.com before initiating a chargeback or dispute with your bank. We are committed to resolving issues quickly and fairly.
Chargebacks initiated without first attempting to resolve the issue with us may result in the suspension of your account and ability to make future purchases.
We offer a 99-day money-back guarantee on our ThermaEdge device and most accessories. Refunds are processed to your original payment method within 5-10 business days of receiving your return. For complete details, please refer to our Return & Refund Policy.
If you wish to cancel an order, please contact us as soon as possible at hello@craftedframe.com. Orders that have already shipped cannot be cancelled but may be returned under our return policy.
CraftedFrame does not offer subscription services. All purchases are one-time transactions. You will not be charged again unless you place a new order.
We reserve the right to update these Billing Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services constitutes acceptance of any changes.
For billing questions or concerns, please contact us:
Business Name: Craftedframe
Legal Entity: Eonimo LLC
Owner Name: Irakli Gujabidze & Luka Kharatishvili
Business Registration Number: Wyoming Secretary of State ID 2023-001235314
Business Phone: +1 (307) 346-5578
Business Email: hello@craftedframe.com
Business Address:
1603 Capitol Avenue, Suite 413A
Cheyenne, Wyoming 82001
United States